ABOUT THE COURSE
FLEXIBLE LEARNING
Business and Management
LEVEL 2 CERTIFICATE IN CUSTOMER SERVICE
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain – instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business’s success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
FUNDING
Available fully funded
COURSE DURATION
6 Weeks
COURSE DELIVERY
Online / Paper-based
AWARDING BODY
NCFE
COURSE CONTENT
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
LOCATIONS
- England (Distance Learning).
ELIGIBILITY
- The learner must live in England and be over 19 years old
HOW TO SIGN UP
Learners may be eligible for funding which means the course won’t cost a thing to complete (subject to eligibility). There is a £125 cancellation fee if a learner enrols and fails to complete or withdraws early from the course. This is to cover administration costs. We may be able to offer extensions if learners are unable to meet the set submission deadline. Please read the declaration on the enrolment form carefully before signing up.
